Frequently Asked Questions
Everything you need to know about your Kora Jewelry experience.
What materials are used in Kora Jewelry pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our pieces are nickel-free and hypoallergenic for sensitive skin.
How should I care for my jewelry to ensure it lasts?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Kora pouch in a cool, dry place and clean gently with a soft microfiber cloth.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, every Kora Jewelry piece comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.